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The ICM is now able to provide learning materials, Awards and certification to industry.

Please note:

To access the ICM Level 2 and Level 3 Awards you must be an existing Quality Award Centre (QAC) or apply for Centre approval by completing the QAC application. To deliver any of the Level 3 Awards you must also be at least an ICM Affiliate member.

To deliver the the ICM level 3 Physical Skills Awards you must also hold the ICM’s Physical Skills Tutor Award. To apply, click here.

We can now also certificate ICM Quality Award Centre’s own bespoke courses – please contact the Secretariat on 0116 274 7354 for more information.

Level 3:

L324 Physical Skills Tutor Award (PSTA)
L323 Delivering Physical Skills Training
L323 & L225 Delivering Physical Skills Training for the Security Industry
L322 Delivering Conflict Prevention & Management Training

Level 2:

L220 Foundation Certificate
L221 Assessing and Controlling the Risk of Challenging and Violent Behaviour
L222 Preventing and Managing Challenging and Violent Behaviour
L225 Delivering Physical Skills to the Private Security Industry


Past Conference and Event Presentations in PDF format
Click here for a list of ICM Presentations available for members to download
British Crime Survey – Home Office

Retail Crime Survey - British Retail Consortium

British Medical Association report on violence against doctors,violence

NHS Counter Fraud & Security Management Service

Call Centre Association

Teacher Support Network

The Institute of Conflict Management, Unit Q, Troon Way Business Centre
Humberstone Lane, Leicester, LE4 9HA
Tel: +44 (0)116 274 7354, Fax: +44 (0)116 274 7365, Email: