Institute of Conflict Management
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Welcome to the Board
[Phil Hardy] [Trevel Henry] [Ian Fox] [Deborah Dugdall] [Chris Turland][Bob Beal][Stephen Farmer][Keith Hayns]
   Phil Hardy - Chair

Philip Neil Hardy has over twenty-five years experience of preventing and managing angry, aggressive and violent behaviour.

A professional career in working with potentially violent service user began with HM Prison Service as an Officer at Wormwood Scrubs and later as a Physical Education Instructor at Dover Young Offenders Institute.

With training certificates from both the Home Office and the Secure Hospitals in managing challenging behaviour and physical interventions training, Phil took a position with a Private Psychiatric Hospital Group delivering the prevention and management of challenging behaviour training to staff working with service users with learning disabilities and other mental health problems.

This led to work with a wide range of organisations with links to the hospital e.g. Social Services; psychologists; GPs; occupational therapy and others. This growing demand for training provide the catalyst to the incorporation in 1995 of the specialist training organisation Securicare International Limited of which Phil is still a Director.

In 1997 Phil became a founder member of the Institute of Conflict Management, later becoming Chairman. As ICM Chair Phil as been a special materials expert on several national initiatives: ENTO National Occupational Standards “prevention and management of work related violence” Development Group; I-WHO Violence and aggression management training for trainers and managers-a national evaluation of the training provision in health care settings; NICE the short term management of disturbed/violent behaviour in psychiatric in-patient settings and emergency departments development group; CFSMS Promoting Safer and Therapeutic Services Expert Reference Group; HSE Partnership for Work Related Violence; Edexcel Disengagement & Physical Interventions Award Development Group & Award writer; APPG Preventing & Managing Work related Violence-protective services group.


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  Trevel Henry - Director of Business Development

Trevel has both National and International experience. Following a career in the military which spanned over twenty two years, Trevel commenced employment with Kent Police. Currently he is the Training Manager of Kent Police’s Staff Safety Training Unit with responsibility for directing the research, delivery, evaluation and validation of personal safety protection, first aid, health safety and fitness training.

Additionally he provides consultancy support and guidance re the production of risk assessments, policies and post incident management procedures. He has delivered training and courses to user delegates through to Trainers of Training courses, across most sectors of work, in the UK, Europe, USA and South Africa.

Trevel is also a full member of the Police National Practitioners Group re Personal Safety Protection of the ACPO Conflict Management Portfolio Group, where he is also the Chair of the South East Region. He is a member of the Skills for Security Consultation Group, all of whom look to address issues around Conflict Management and Personal Safety Protection.

On his appointment to Director he said “I am honoured and delighted that my peers within the ICM have invited me onto the national board as a member and Chair for the Justice and Law Enforcement Sector. I intend to use the knowledge and experience built up over many years to play my part in further develop and raising our profile and in turn work with colleagues across all sectors of work to support ‘enhanced safety’ within the work environment. I look forward to meeting friends, colleague and making new acquaintances during my period on the board and will do my utmost to develop the work set out in our vision statement."


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  Chris Turland

Chris Turland Joined the ICM in 2005 joined the board in 2008

Area of specialisation within the board:
Conflict management within social care services

My work experience included the merchant navy, plastic extrusion technology and the transport industry before coming into care work at the age of 37.
I have a wide experience of care settings including residential learning disability services, domicillary and residential services for older persons and day service provision for adults with learning disabilities.
I also worked for some years within the community service unit within Essex Probation Service.
I have been involved in conflict management training for ten years started as a CALM trainer before moving to Unisafe at its inception in 1998

Unisafe was originally a local authority response to managing challenging and violent behaviour in social care settings. Formed ten years ago the project has grown into a nationally recognised training organisation and is now part of CSD working in conjunction with Suffolk County Council providing training and support to both Conty Council staff and teams in a number of external organisations.


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  Bob Beal

I have extensive experience within the specialist area of personal safety, preventing and managing angry, aggressive and violent behaviour.

My professional career started thirty seven years ago within the NHS where I qualified as a Mental Health Nurse. In addition I have undertaken numerous courses and qualifications including a specialist post- registration Certificate in Community Nursing.
Within my professional sphere I gained experience in a wide range of specialism’s including, forensic, acute, rehabilitation and final as a Manager of a Community Service whilst still maintaining clinical practice as a Community Psychiatric Nurse within the health/social care arena.

Throughout my professional carer I have always been involved in training and gained in-depth experience and skills in designing and presenting at National, and International conferences/workshops. However, it was during the mid 1980’s that I became focused in this area and obtained qualifications as a trainer/instructor through the Special Hospital service and University teaching programmes and has enabled me to effectively bridge the Theory/Practice gap. Training development has been undertaken on an ongoing basis which also led me to becoming a tutor for ‘The Suzy Lamplugh Trust’.

Ten years ago with two business partners we created a specialist independent training consultancy called Safe Hands Consultancy, this enabled us to apply our skills across an extended client group, provide diversity and influence standards/quality. In 2001, I left the Health service and became a full time partner/consultant in Safe Hands and a training consultant for ‘The Suzy Lamplugh Trust’.

I am proud and honoured to be a founder member/director of the ICM which has enabled me to use my knowledge and experience in furthering the aims, objectives and vision of the ICM. I look forward to continued involvement in the ‘Institutes’ excellent developments.

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  Stephen Farmer

Steve is the Director of Training and a founding member of Steps Training Ltd (2008) and Co-Director of Temp2Perm Housing Ltd (provider of Temporary Accommodation), National Board Member of the Institute of Conflict Management, also a Member of All Party Parliamentary Group at Westminster (Managing violence in the workplace). Having worked within health and social care services for the past 22 years and delivered training throughout the country to public, private and third sector organisations.

Steve has extensive experience of developing services for vulnerable groups within community settings , from 1995 worked in partnership with Cardiff Community Healthcare Intensive Support Services developing & delivering ‘Positive Behavioural Management’ training which was developed to provide alternative methods of training in a variety of service settings, (Preventing & Responding to Aggressive Behaviour) National Training Award winners 1997.

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  Keith Hayns


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The Institute of Conflict Management, Unit Q, Troon Way Business Centre
Humberstone Lane, Leicester, LE4 9HA
Tel: +44 (0)116 274 7354, Fax: +44 (0)116 274 7365, Email: